Delivery & Returns
Delivery
Delivery Services | Order Value Under £125 (ex VAT) | Order Value Over £125 (ex VAT) | Over 2.5 METRES |
|---|---|---|---|
Standard Next Day Delivery* | £9.75 | FREE | £34.95** |
Express Delivery – Next Day by Noon* | £14.95 up to 1.5m | £14.95 up to 1.5m | £49.95** |
Express Delivery – Next Day Pre 10am* | £16.95 up to 1.5m | £16.95 up to 1.5m | £59.95 |
Residential Delivery for parcels 1.5m+* | £17.50 | £17.50 | POA |
Saturday Delivery* | £29.95 | £29.95 | POA |
NI, Highlands & Offshore*** | £14.95** up to 1m | £14.95** up to 1m | POA |
IRELAND *** | £24.95** up to 2m | £24.95** up to 2m | POA |
FREE Collection | Order by 12 noon and you can collect your order from our distribution centre in Doncaster after 3pm on the same day for Non-Bespoke products | ||
*Order by 2pm for next day delivery on non -bespoke. Bespoke orders allow up to 5 working days**
**Depends on the qty- up to 20 units, over 20 units will be quoted for.
***Up to 5 working days for NI, Highlands and Offshore. Shipments to Southern Ireland price on asking.
All prices are plus VAT.
Returns
All returns to TLW need to be approved before they are sent back, otherwise we may not be able to guarantee a credit for yourselves. To makes sure that your returns are dealt with smoothly and as efficiently as possible, we would kindly ask you to do one of the following:
Download the returns form and fill it in. And email it to us at [email protected]. It is an interactive PDF for ease of use.
If you have placed your order via the website, please use the returns button in the Order History section of your account or email in your order number to [email protected] and ask for a returns form.
Call +44 (0)1302 741941 between 8:00am and 4:30pm Monday to Friday and ask for a returns form to be sent to you.
Terms and Conditions
All returns must have been authorised by TLW and have the returns number clearly marked on the box.
If the goods are faulty, TLW will collect the items from you free of charge. We will make one attempt to collect them and, if unsuccessful, it will then be your responsibility to return them at your own cost.
Once the faulty goods have been returned and tested, a credit will be issued. If the items are found to be in perfect working condition the goods will not be credited and a returns charge of £14.95 will be applied and the goods will be shipped back to you or a 25% re-stocking fee may be applied if required.
If the goods are simply not required, a re-stocking charge of 25% may be applied to the credit and the return of the goods is your responsibility.
Special orders and bespoke made items are non-returnable unless faulty.
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