FAQ’s

After working closely with Amazon, we have managed to help them resolve the issue with Alexa. If you have this notification then please reset your devices and reconnect them. There is no need to delete them out of the app, they will reconnect again with the same name. We apologise for any inconvenience caused for this issue. This was an Amazon Alexa issue. Thank you for your patience.

If the lights are not flashing when Alexa is searching, please check you have the correct Alexa. See question 1.

1. Start with the light in the on position
2. Turn the light off and on three times
3. The light will flash to show the driver has reset (see the video for sequence)
4. If the light is flashing constantly it is in the wrong pairing mode. To correct this, turn the driver off, then on and off three times.
5. You are now ready for your Amazon Alexa to search for your light

It is important to ensure that all the devices you are attempting to control are linked to the same WiFi network.

1. Open the Alexa app, ensuring you have at least 3 lights synced with your Alexa
2. Click the settings icon at the bottom right of the screen
3. Click the plus at the top right of the screen
4. Click add group
5. Name the group of lights
6. Click next
7. Select the lights that you wish to add to the group
8. Click save
9. Click on the group
10. Check each individul light
11. And the entire group
12. Test the group using voice commands
13. “Alexa, turn off *chosen name” lights”
14. “Alexa, turn on *chosen name* lights”
15. “Alexa, turn *chosen name* lights to 20%”

1. Open the Alexa app
2. Click the settings icon at the bottom right of the screen
3. Click add device
4. Select light
5. Scroll to the bottom of the list and select other
6. Click discover devices
7. Whilst Alexa is discovering, add power to the VEWsmart driver and light
8. When the light is discovered, it will flash on and off
9. Wait until the screen says “1 light discoverd” then click done
10. The device will now be in the lights category
11. Click on the lights icon
12. Select first light
13. Click on the cog in the top right hand corner of the screen
14. Click edit name
15. Name your light
16. Click the back arrow
17. Test the app by turning the light on and off using the dimmer bar
18. Finally, test the voice command functions – “Alexa, turn off the *name* light”

1. Open the Google Home app
2. Click the add button
3. Select set up device
4. Click have something already set up? section
5. Click the search icon in the top right corner
6. Start typing Philips Hue
7. Select Philips Hue when it appears
8. This will redirect to a web page
9. Your Philips Hue account is now linking to your Google Home account
10. To control the lights using the Google Home, select the light
11. Click add to a room
12. Select where the light will be located in your home
13. Click next
14. Click done
15. In order to control the light, select it in the main menu
16. Here you can test the controls on your mobile device
17. Or using voice commands -“Okay Google, switch off the *chosen name* lights” or “okay Google, switch the *chosen name* lights to 50%”

1. Open the Philips Hue app
2. Click the settings tab
3. Select light setup
4. Click add light
5. Click search
6. Add power to the light
7. The light will flash once it has been discovered
8. Click the i icon
9. Name your light

Please call Customer services between 8am-4.30pm Monday to Friday on +44 (0)1302 238129 or email us anytime on [email protected].