Here you will find loads of helpful FAQs to assist you in a number of different ways. If there is anything you need to know that is not listed please don’t hesitate to get in touch; we’d love to hear from you!

What is a Kelvin2023-01-03T15:06:58+00:00

Kelvin is a unit measurement for the colour temperature of light. There is a Kelvin scale that is used to determine the temperature and shade of white that an LED light gives out. The higher the Kelvin, the colder the light, the lower the Kelvin, the warmer the light.

The symbol for Kelvins is: K, for example:


What is a Ma or mAmp?2023-01-03T15:06:54+00:00

mA or a milliamp is a unit of measurement for an electric current flowing through an electrical conductor and a measure of the rate of flow of electrons.

What is an IP rating?2023-01-03T15:06:49+00:00

IP ratings are an indication of an electrical product’s protection against solid objects such as dust and dirt and moisture.

IP stands for ingress protection. The IP rating consists of two digits, the first number refers to the product’s protection against solids, the second refers to its protection against liquids.

IP rating chart

What are IP Zones?2023-01-03T15:06:45+00:00

IP zones indicate the level of IP protection an electrical product would need for different areas of the bathroom.

Ip zones chart

What is COB?2023-01-03T15:06:40+00:00

COB stands for ‘chip-on-board’ which is an LED technology. It combines many small chips that are integrated into one large chip and bonded directly onto a substrate. This allows for an increased heat dissipation which increase the life span of the light.

The key features are that COB products have:

  • Higher light levels with a more uniformed appearance
  • Greater levels of light dispersion
  • Increased stability and reliability
  • Improved heat management which in turn improves longevity
What is Konnex?2023-01-03T15:06:28+00:00

The KONNEX system is unique to TLW products and is a simple plug and play system that allows you install our lighting products more easily. The key features of this system include:

  • Separate power lead for products which makes it easier to route power from the source straight to the fitting
  • Simple and easy to unplug the lead from the fitting if you’d like to change the light
  • Products have individual components which allows for easier troubleshooting

If you are interested in finding out more about our Konnex system, read our Konnex system guide.

What is an SMD LED?2023-01-03T15:04:33+00:00

An SMD LED Module is surface-mounted diode LED lights. This is a type of LED module that uses surface-mount technology to mount LED chips on printed circuit boards.

It is a self-contained surface-mounted device designed either to function on its own or to plug into a compatible unit.

What is CRI?2023-01-03T15:04:25+00:00

CRI stands for ‘colour rendering index’. It is simply a measure of a light’s ability to reveal the colours of various objects in comparison with a natural light source.

What is 3M VHB?2023-01-03T15:04:21+00:00

3M VHB are a family of tapes with double-sided foam tapes made from high performance acrylic adhesives on the back of them.

The superior performance of 3M VHB Tapes means they can often be used to replace mechanical fasteners for joining a wide range of materials.

Want to learn more about VHB? Read our 3M VHB adhesive tape guide.

What is RGB?2023-01-03T15:04:16+00:00

RGB simply stands for ‘red, green and blue’. An RGB LED product has the ability to combine these three colours to produce over 16 million hues of coloured light.

What are CCT switchable Products?2023-01-03T15:04:13+00:00

CCT stands for ‘correlative colour temperature’ which indicates the colour appearance of a white LED.

Is it defined in Kelvins.

Where a product is CCT switchable, this means that it can be controlled to go from the bottom to the top end of the Kelvin scale, achieving both the warmest and coolest colour temperatures and everything in between.

Can LED lighting help me sleep?2023-01-03T15:04:08+00:00

Yes, research has shown that using CCT switchable LED lighting can improve your circadian rhythm and help you sleep. For more information, read our blog at: https://www.the-lightworks.com/can-lighting-help-sleep/

How can I control LED lighting?2023-01-03T15:04:04+00:00

There are lots of different ways, depending on your own preference. For a full list of options, please read our blog at: https://www.the-lightworks.com/how-can-i-control-my-led-lighting/

How do I know which driver I need for my LED lighting?2023-01-03T15:04:00+00:00

You simply need to calculate the total wattage of the LED lighting you will be using and get a driver that is a higher wattage than the total. For a full guide to selecting drivers, please read our blog at: https://www.the-lightworks.com/how-do-i-work-out-which-driver-i-need-for-my-led-lighting/

What LED lighting should I choose for my kitchen style?2023-01-03T15:03:56+00:00

This is all about preference and the look you’d like to achieve, along with knowing how much light you require in your room. For a full list if ideas and considerations, please read our blog at: https://www.the-lightworks.com/what-led-lighting-would-suit-the-style-of-my-kitchen/

How do I decide which colour temperature to get?2023-01-03T15:03:49+00:00

This is down to personal preference but there are often rules that you can follow to ensure you pick the right colour temperature for your room.

For more information, please read our blog: https://www.the-lightworks.com/setting-the-mood/

Where can I buy TLW products?2023-01-03T15:03:44+00:00

We have many distributors all over the country. For more specific information relating to your area, please give us a call and we would be more than happy to give you guidance on your closest stockist.

You can also buy our products at SSP prices directly from our website if you are a customer.

If you are a trade customer, please register for a trade account here https://tlwglobal.com/register/ to get our trade discount.

How can I set up a trade account?2023-01-03T15:03:41+00:00

Simply go to https://tlwglobal.com/register/ and register.

We will then approve your account if you are eligible for a trade account.

What is VEWsmart?2023-01-03T15:03:36+00:00

VEWsmart is our smart home and lighting range. You can visit our VEWsmart page to find out more.

How do I get my VEWsmart products to work?2023-01-03T15:03:29+00:00

If you have bought our VEWsmart products and you are having problems getting them to work, you can visit our VEWsmart FAQs for help.


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